Refund Policy

1. Overview

This Refund Policy explains when GOAL API, operated by OmniServe Technologies LLC, refunds a payment and how to ask for one. It forms part of our Terms of Service. Access to a paid plan starts as soon as your payment succeeds, so payments are not refundable as of right. Every request is still read and decided by a person, and the cases below explain what we always refund and what we take into account.

2. Cancelling Your Subscription

You can cancel at any time from Dashboard → Settings → Billing. No further payments are taken, and your plan stays active until the end of the period you have already paid for. After that, your account moves to the Free plan and your API keys keep working within Free plan limits.

• •Cancelling stops future renewals. It does not refund the current period on its own.
• •If you cancel by mistake, you can reactivate from the same page before the period ends.

3. Charges We Always Refund

If we charged you in error, we refund the incorrect amount in full. This covers:

• •Duplicate charges: being charged twice for the same plan and period
• •Charges taken after your cancellation had already taken effect
• •Charges for an amount different from the price shown to you at checkout
• •Any other billing error on our side

4. Service Outages

Our uptime commitment is set out in section 9 of the Terms of Service. If the Service falls below it in a calendar month, you can request a service credit against a future invoice within 30 days of the end of that month. On top of that, if the API is unavailable for an extended period because of a failure on our side, you can request a partial refund of the affected payment. We decide these case by case, in proportion to how long the outage lasted and how much it affected your use.

• •Scheduled maintenance announced in advance does not count as an outage
• •Events beyond our reasonable control, as described in section 13 of the Terms, are excluded
• •Problems caused by your own configuration, an exhausted quota, or a suspension of your account are excluded
• •Incorrect, delayed, or missing data is not grounds for a refund

5. Other Requests

Outside the cases above, refunds are at our discretion. If something went wrong for you, tell us. We take into account:

• •How soon after the charge you contacted us
• •How much of the plan's period and request quota you have already used
• •Whether this is your first payment with us or a renewal
• •Whether you contacted support about the problem before asking for a refund

6. What We Do Not Refund

Unless required by law, we do not refund:

• •Requests made more than 14 days after the charge
• •Unused requests or quota, which do not carry over between periods in any case
• •Remaining time on a plan you switched away from. The confirmation dialog tells you this before you change plan.
• •Payments on accounts suspended or terminated for a breach of the Terms, as described in section 12 of the Terms
• •A period you have partly used simply because you no longer need the Service. Cancel instead, and you keep access until the period ends.

7. How to Request a Refund

Sign in and open Dashboard → Settings → Billing. In the Invoices list, choose Request refund next to the payment, select a reason, and describe what happened. You can check the status of your request on the same page.

• •Requests must be made within 14 days of the charge
• •One request per payment. If we decline and you have new information, reply to our email.
• •We review requests in order and email you our decision, usually within 5 business days
• •If you can no longer sign in, write to [email protected] from the email address on your account

8. How Refunds Are Paid

An approved refund can be full or partial. It goes back to the payment method you paid with: your card for card payments, or your PayPal account for PayPal payments. We cannot send it to a different method. It is paid in the currency you were charged in. Depending on your bank or PayPal, it usually appears within 5 to 10 business days.

• •If a refund covers the period you are currently in, we may end the subscription at the same time and move your account to the Free plan. The decision email will tell you if we do.
• •Please contact us before filing a chargeback or payment dispute. We can usually resolve a billing problem faster than your bank can.

9. Your Statutory Rights

Nothing in this policy limits any right you have under consumer protection law that cannot be excluded by agreement.